Weather Risk Management

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Aviation Occupational Health and Safety

What is a Quality Management System?

Quality is the degree to which a system consistently meets specified requirements, satisfies stated needs, or produces desired outcomes. Quality Assurance (QA) is the formal and systematic process of auditing and evaluation of management system and operational functions of an operator/organisation to ensure: compliance with requirements applicable to the safety and quality of operations; and continual improvement of the system, to include processes and procedures related to the safety of operations.

A critical element to ensure standards are meet is the development and implementation of sound quality management system (QMS); where by airlines can monitoring conformance with regulatory, their own organisational standards, and IOSA standards. This can be accomplished through an effective internal audit programme, and gap analysis programme. In addition to monitoring conformances to standards and requirements, an effective root case analysis (RCA) programme and corrective action program (CAP) are essential to effectively correcting non-conformances and ensuring continual improvement of the QMS, and the airlines respective departmental systems – i.e., flight operations; dispatch; SMS, etc. A major focus of the current Enhanced IOSA programme is promoting that airlines develop and maintain and effective QMS and systems conformance across the entire airline to IOSA standards – on-going vice just ensure conformance before the next IOSA certification audit. Key to this is ensuring a good understanding of associated processes, standards and a well-developed and effectively implemented QMS.

Course Outline

This course covers Quality Management principles and provides you with what you need to know to develop an effective QMS within your organisation.

Topics include:

  • Important Definitions (quality, compliance monitoring, conformance vs compliance)
  • Overview of Quality Management Systems
  • IOSA Quality Assurance requirements
  • How to Implement a QMS
  • ISO 9000 family and quality requirements - including overview of ISO 9001:2015
        - Quality policy
        - Quality manual contents
        - Document Control System
        - Management review process

  • Process management

        - Identifying and establishing processes

        - Planning and writing procedures

        - Introduction to Process Mapping

  • Document control

        - Which elements to control and how

        - Planning a document infrastructure

  • Audit management

        - Measuring compliance/conformance

        - Ensuring on-going compliance 

        - Overview of Root Cause Analysis

        - Developing an initiating a corrective action plan

        - Levels of non-conformity

  • QMS and Safety Management Systems (SMS) parallels

        - Regulatory requirements for safety

        - Regulatory requirements for quality

        - Integrating QMS and SMS

  • Importance of Management Commitment

        - Management responsibility

        - Safety leadership

        - Cultural aspects of safety and quality

        - Organisational influences on safety and quality

Who should attend?

Personnel from Civil Aviation Authority, air operator, airport, ANS provider, maintenance organisation, insurance or other operational professionals. 

- Quality Managers

- Quality Assurance personnel

- Safety Managers
- Safety Officers
- Compliance Managers
- Nominated Personnel (i.e., Postholders)
- Risk Assessors
- Auditors



Workshop Duration, Location and Tuition

Workshop Duration: 5 days.

Location: Various locations – In-house available.

Fee: $1950.00 USD


10% Discount when 6 or more participants from the same company (on the same invoice) are registered.

 5% Discount when 3 - 5 participants from the same company (on the same invoice) are registered.


Our instructors are experts in implementing and auditing QMS within various sectors of the aviation industry, including airlines, airports, air traffic services, and meteorological offices to ICAO Annex 3 and ISO 9001 requirements.

Instructors include:

John Dutcher | Mike Doiron | David Walsh

All courses taught in English language.

Customised in-house training also available.

Our courses can be delivered to your offices and tailored to your organisation's needs. If you have a group of 5 or more individuals for this course, please contact us and we will provide you with information about bringing this course to your offices at a time convenient for you and your staff.

Training or Consulting Request?

Thank you for contacting us. We will get back to you as soon as possible.
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