Weather Risk Management

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Human Performance in Aircraft Maintenance
(HPIAM)

Introduction

Human error is an inevitable byproduct of human activity. In the aviation industry, training to reduce human error and increase efficiency of operations has been around since the late 1970s for flight crews. However, though overlooked for many years, human errors in aviation maintenance have been identified as contributing causal factors in several accidents and incidents. The United Kingdom’s Civil Aviation Authority (UK CAA) suggest human error in aviation maintenance is likely to increase in coming years due to increasing air traffic and stringent requirements of commercial schedules imposing increased demands upon aircraft utilisation. This will result in more flight hours, decreased time between maintenance schedules, and increased pressures on maintenance operations for on-time performance. Further, aircraft fleets and their parts are aging resulting in maintenance intensive aircraft requiring more inspections. This increased inspection (including Non-Destructive Testing – NDT) burden on maintenance personnel creates stressful work situations not only because increased labour but also the serious consequences of missing the frequently subtle signs of aging. Since maintenance incidents have the potential to affect the airworthiness of aircraft as well as threaten the Occupational Health and Safety (OH&S) of workers, managing human error becomes paramount.

Accidents such as Aloha Airlines Flight 234, Air Ontario Flight 1363 in the late 1980s heightened concern over human performance issues in aviation maintenance (inspections, operational pressures, effects of shift-work), sparking the development of training to increase awareness of such issues in aviation maintenance. This training became known as Human Performance in Maintenance (HPIM) or Human Performance in Aviation Maintenance (HPIAM) aimed at reducing human error in aircraft inspection, repair and overhaul. It is thought that the best results in error reduction will occur with this training, and thus there is a world-wide trend of regulators making such training mandatory.

Basic, Advanced, and Refresher Training available in house customised to your organisation (including Aftermarket Services).

Course Outline

Topics include:

Threat and Error Management
Human Performance
Stress and Fatigue
Conflict Resolution
Communication and Assertivness
Effective shift briefings and communication
Leadership and Teamwork
Norms
Operational Pressures
Complacency
Situational Awareness
Decision Making

Who should attend?

Individuals involved in servicing, and support aircraft operations, including cargo handlers, fuelers, lavatory and water system servicers, catering support, snow removal workers, aircraft and equipment servicers, and maintenance workers. In addition, airport management, and those responsible for planning, directing or managing a safety programme and supervisors who are required to supervise an accident prevention / risk management programme.

- Safety Managers
- Safety Officers
- Compliance Managers
- Nominated Personnel (i.e., Postholders)
- Risk Assessors
- Auditors

Prerequisites

None.

Workshop Duration, Location and Tuition

Workshop Duration: 2 days (0900h to 1700h each day).

Location: Various locations – In-house available.

Fee: $580 USD

Discount:

10% Discount when 6 or more participants from the same company (on the same invoice) are registered.

5% Discount when 3 - 5 participants from the same company (on the same invoice) are registered.

Instructors

Instructors include:

John Dutcher

All courses taught in English language.

Customised in-house training also available.

Our courses can be delivered to your offices and tailored to your organisation's needs. If you have a group of 5 or more individuals for this course, please contact us and we will provide you with information about bringing this course to your offices at a time convenient for you and your staff.