Quality is the degree to which a system
consistently meets specified requirements, satisfies stated needs, or produces
desired outcomes. Quality Assurance (QA) is the formal and systematic process
of auditing and evaluation of management system and operational functions of an
operator/organisation to ensure: compliance with requirements applicable to the
safety and quality of operations; and continual improvement of the system, to
include processes and procedures related to the safety of operations.
A critical element to ensure standards are meet is the development and implementation of sound quality management system (QMS); where by airlines can monitoring conformance with regulatory, their own organisational standards, and IOSA standards. This can be accomplished through an effective internal audit programme, and gap analysis programme. In addition to monitoring conformances to standards and requirements, an effective root case analysis (RCA) programme and corrective action program (CAP) are essential to effectively correcting non-conformances and ensuring continual improvement of the QMS, and the airlines respective departmental systems – i.e., flight operations; dispatch; SMS, etc. A major focus of the current Enhanced IOSA programme is promoting that airlines develop and maintain and effective QMS and systems conformance across the entire airline to IOSA standards – on-going vice just ensure conformance before the next IOSA certification audit. Key to this is ensuring a good understanding of associated processes, standards and a well-developed and effectively implemented QMS.
This course covers Quality Management principles and provides you with what you need to know to develop an effective QMS within your organisation.
- Identifying and establishing processes
- Planning and writing procedures
- Introduction to Process Mapping
- Which elements to control and how
- Planning a document infrastructure
- Measuring compliance/conformance
- Ensuring on-going compliance
- Overview of Root Cause Analysis
- Developing an initiating a corrective action plan
- Levels of non-conformity
- Regulatory requirements for safety
- Regulatory requirements for quality
- Integrating QMS and SMS
- Management responsibility
- Safety leadership
- Cultural aspects of safety and quality
- Organisational influences on safety and quality
Personnel from Civil Aviation Authority, air operator, airport, ANS provider, maintenance organisation, insurance or other operational professionals.
- Quality Managers
- Quality Assurance personnel
- Safety Managers
- Safety Officers
- Compliance Managers
- Nominated Personnel (i.e., Postholders)
- Risk Assessors
Workshop Duration: 4 days.
Location: Various locations – In-house available.
Fee: $1275.00 USD
10% Discount when 6 or more participants from the same company (on the same invoice) are registered.
5% Discount when 3 - 5 participants from the same company (on the same invoice) are registered.
Customised in-house training also available.
Our courses can be delivered to your offices and tailored to your organisation's needs. If you have a group of 5 or more individuals for this course, please contact us and we will provide you with information about bringing this course to your offices at a time convenient for you and your staff.
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(C) John W. Dutcher (2014 - 2020)